FAQs

For what region are your DVDs encoded?

All Little Pim DVDs are REGION 0, which means they will play in any country and any region.

What is a Little Pim Digital Version?

All Little Pim language discs are available for purchase as digital downloads. They will play on your iPod, Mac or PC computer, or smartphone. More information is available on our Digital Download page.

Where can I order Little Pim products online?
To purchase, start from the Little Pim online store. Please review, then check your order carefully before submitting. Once your order is placed, it is final and cannot be changed. Please submit your order once only.

Little Pim does not take responsibility for customer errors made in ordering. Please allow 72 hours for the processing of your order.

Your credit card will only be charged when your order ships. A charge to CM Distribution will appear on your credit card billing statement.

For customer service and questions on orders, please email ordercapture@cinemagnetics.com.

What is your return policy?

All Little Pim products are 100% guaranteed. Any of our items may be returned within 30 days of receipt for a prompt refund of the product cost. After 30 days, we offer credit only. Simply send the products in question to our fulfillment house at Little Pim Fulfillment Center, PO Box 862, Armonk, NY 10504, and you will be reimbursed.

How can I get Little Pim DVDs donated for a charitable cause?
Little Pim does donate products for silent auctions or fundraisers for charitable causes. For more information, click here: Non Profit Donations.

Can I order Little Pim over the phone?
Yes, you can place an order via fax at 914.273.7567.

Shipping Questions

Are shipping fees refundable if I return my product?
Unfortunately shipping fees are non-refundable.

How long does it take for an order to be processed?
Please allow 4-17 business days on all standard shipping orders. If you have chosen expedited shipping, allow up to 72 hours for your order to be processed and your credit card to be approved before we ship.

Do you ship anywhere outside US? And how long will it take to get there?
We do ship internationally, which typically takes from 7 to 21 days. You do have the option to pay extra for express international shipping, and this choice will be presented to you upon checkout.

Product Questions

Why should I teach my child a foreign language now?
Exposing your child to a foreign language will be a fun learning experience now and a critical investment in his or her quality of life for all the years to come.

In depth studies prove that children are uniquely and temporarily primed to acquire up to three languages before the age of five with no confusion. After this early learning window the brain’s plasticity diminishes dramatically.

Bilinguals, especially those who have acquired their second language before the age of five, demonstrate superior reading and writing skills, as well as advanced analytical and social skills.

Economists predict that knowing a foreign language will give our children a competitive advantage in the global economy.

How do these DVDs work?
Little Pim, an animated panda bear, uses playful antics and colorful video footage of real children to teach more than 60 conversational words and phrases in every 35-minute program. Each DVD is segmented into seven different five-minute episodes to facilitate pausing to reinforce the lesson with your child. All of the material is presented entirely in the foreign language, as the immersion method is proven to be the most effective means for teaching languages to young children.

Will my child be confused?
It has been scientifically proven that children are well equipped to absorb up to three different languages without any confusion between languages. Research also shows that bilinguals demonstrate superior reading, writing, analytical and social skills, and in fact develop greater vocabularies in their mother tongue.

Why is it easier for children to learn a foreign language than for adults?
During the first years of life, the human brain is uniquely and temporarily equipped for learning all of the languages in the world with the least effort. Especially infants are biologically primed to detect different sounds and nuances in foreign languages with clarity and accuracy. By six years of age this plasticity begins to diminish and the effort to retain new sounds or patterns not frequently heard begins to increase exponentially. For more information about early language acquisition, see what scientists say.

What if I don’t speak any foreign languages?
Little Pim empowers parents and caregivers with no prior experience in a foreign language to be the language teacher. Simply watch the DVD with your children, repeating the words aloud and then continue to reinforce the new words at home. Your involvement keeps your child motivated and engaged. We also recommend that you consult our Parent Guides.

My child does not use or pronounce words correctly. Should I correct her?
We recommend that you don’t correct your child’s pronunciation. Rather be affirming, and model the correct word or pronunciation.

Will Little Pim enhance my child’s IQ?
There is significant scientific evidence that links early language acquisition, particularly before the age of five, with enhanced cognitive abilities. Fluency in a language is achieved through frequent exposure and interaction. Little Pim is an effective and convenient means of exposing a child to a foreign language on a daily basis.

How can Little Pim appeal to such a broad age group as babies, toddlers and preschoolers?
Little Pim simultaneously engages babies, toddlers and preschoolers by offering each age group a distinct viewing experience modulated to his or her developing mind and interests. Babies respond to the colorful imagery and gentle pace. The kinds of activities the in the DVD are engaged in-eating, drinking, playing, napping-make it appropriate and engaging for toddlers. And preschoolers love to repeat the words in a foreign language and follow the antics of the series’ main character, Little Pim the panda.

Will Little Pim appeal to older children?
Yes, children learning a new language at school will find Little Pim to be an effective supplement for reinforcing vocabulary and teaching pronunciation.

Is Little Pim a language-teaching course?
Whether supplementing language instruction from a caregiver, reinforcing a foreign language preschool or providing a stand-alone introduction to foreign language at home, Little Pim is the most sophisticated language-learning tool on the market for babies, toddlers and preschoolers.