FREE SHIPPING
on all U.S. orders over $20

If you’re not completely satisfied with your physical product, simply return it to us for a full refund within 30 days of purchase. Digital purchases that have not been downloaded may be returned for a full refund within 14 days of the date of purchase. Digital purchases that have been downloaded may be returned for site credit within 24 hours of first download. For more details, visit our FAQ page.

Need help? 1-855-2580-PIM
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FAQ


Please read through the FAQ for any questions you may have about Little Pim. If your question is not answered below, please direct it to help@littlepim.com.


Ordering Little Pim

What is your return policy?

All physical Little Pim products are 100% guaranteed. Any of our items may be returned within 30 days of receipt for a prompt refund of the product cost. After 30 days, we offer credit only. To make your return, alert Little Pim customer service either via email (help@littlepim.com) or phone (855-2580-PIM). Then simply send the products in question to our fulfillment house (below) and you will be reimbursed.
Little Pim Return, C/O EnterMarket
7901 W 21st street
Suite X
Indianapolis, IN 46214

Orders with digital products may be refunded as per our stipulations below.

  • If you have not yet downloaded your files, you may return Little Pim digital downloads for a full refund within (14) days of your date of purchase.
  • If you have downloaded your files, you may return Little Pim digital downloads for full site-wide credit within 24 hours from you first download.

What credit cards do you accept?

Little Pim accepts all major credit cards including Visa, MasterCard, American Express and Discover.

Do you accept PayPal as a form of payment?

Yes, Little Pim accepts PayPal.

How long does it take for an order to be processed?

All orders will be processed within 48 hours if placed during normal business hours, Monday to Friday, 10am-6pm Easter Standard Time.

Can I place my order over the phone?

Yes, you can order from us on the website or over the phone at 1-855-2580-PIM.

Products can also be purchased from select retailers.

My coupon isn’t working. What should I do?

If you are trying to enter your coupon code on the checkout screen, try going back a step to your cart and entering it in the “Apply Coupon” field. If the coupon still doesn’t work, try switching to a new browser (for example, if you are using Internet Explorer, try switching to Firefox or Chrome) – or if you are on a tablet or smartphone, try switching to a computer.

Also, please be wary of coupons codes that you find on third party sites. If Little Pim has not posted or promoted the offer, the information may not be fully accurate. Little Pim cannot take responsibility for third party posts that misrepresent the value of a coupon.

If you continue to have trouble, please live chat us or call us at 1-855-2580-PIM.



Shipping

What are the free shipping terms?

Free shipping applies to domestic UPS Ground orders of $20 or more. Your order must total at least $20 before tax and shipping fees are applied. Please allow 48 hours for processing and 7-10 days for shipping.

This offer is valid for consumer web orders only, not retail orders.

How long will it take for my Little Pim products to arrive?

Allow 48 hours for order processing during normal business hours and an additional 3-5 days for standard shipping.

If you have chosen expedited shipping, allow up to 48 hours for your order to be processed and your credit card to be approved before we ship and then up to 72 hours for delivery.

Do you ship outside the U.S.? How long will it take to get there?

We do ship internationally, which typically takes from 7 to 21 days. You do have the option to pay extra for express international shipping, and this choice will be presented to you upon checkout. Please note that these packages may be subject to additional customs taxes and duties.

Do you ship to PO Box addresses?

No, unfortunately we do not ship to PO Box addresses.

Do you ship to APO, FPO, or DPO addresses?

Yes, we ship to all APO, FPO, & DPO addresses. Please email help@littlepim.com for assistance.



Returns & Refunds

What is your return policy?

All physical Little Pim products are 100% guaranteed. Any of our items may be returned within 30 days of receipt for a prompt refund of the product cost. After 30 days, we offer credit only. To make your return, alert Little Pim customer service either via email (help@littlepim.com) or phone (855-2580-PIM). Then simply send the products in question to our fulfillment house (below) and you will be reimbursed.
Little Pim Return, C/O EnterMarket
7901 W 21st street
Suite X
Indianapolis, IN 46214

Orders with digital products may be refunded as per our stipulations below.

  • If you have not yet downloaded your files, you may return Little Pim digital downloads for a full refund within (14) days of your date of purchase.
  • If you have downloaded your files, you may return Little Pim digital downloads for full site-wide credit within 24 hours from you first download.

How do I ask for a refund?

You can request a refund by either sending us an email at help@littlepim.com, giving us a call at 1-855-2580-PIM or contacting us through our Live Chat (when available).

How will I receive my refund?

Refunds will be made with the same method of purchase with which you originally made your order.

How long does a refund take to process?

Upon notice that a refund has been made, funds may take 1 – 3 business days to appear on your account. Should the credit not appear within a week of the refund, please contact us.

For physical product, we will process refunds when the returned products are received and processed.
*Please note it may take 2 – 3 business days upon delivery for returned products to be processed.

Are shipping fees refundable if I return my product?

Unfortunately, shipping fees are non-refundable.



Our Products

Can I get your videos for a tablet or mobile device?

Yes, all of our videos have a Digital Download option. Simply click on the video or set in the language you would like and select “Digital Download” option before adding it to your cart. For more information on Digital Downloads, refer to the “Digital Downloads” FAQ section.

For what region are your DVDs encoded?

All Little Pim DVDs are REGION 0, which means they will play on an NTSC-enabled device in any country and any region.

What languages are available?

Little Pim currently offers Spanish, French, Mandarin Chinese, Italian, German, Arabic, Hebrew, Russian, Portuguese, English/ESL with English subtitles, and English/ESL with Spanish subtitles.

How do the videos work?

Our videos engage little ones by tapping into their natural love of play and learning.   Each video teaches child-friendly vocabulary based around a theme.   They’ll learn words such as cake,  doll,  train,  and simple phrases,  as well as numbers 1-10.  Episodes are perfectly paced for young children and strategic repetition of vocabulary helps kids retain the new words and phrases.   Kids respond enthusiastically to Little Pim’s combination of animated and live-action videos.

Is Little Pim a language-teaching course?

Whether supplementing language instruction from a caregiver, reinforcing a foreign language preschool or providing a stand-alone introduction to foreign language at home, Little Pim is the most sophisticated language-learning tool on the market for babies, toddlers and preschoolers.

How does Little Pim compare to other consumer language learning materials for kids?

Little Pim is specifically designed for children under six. Our unique Entertainment Immersion Method™  creates an engaging and fun-to-watch systematic language-learning experience for your child. Words and concepts are reinforced throughout the series, and later lessons build on previous ones.

Our goal is to keep Little Pim accessible to all children. Compared to other products, Little Pim is quite affordable. While other foreign language teaching methods can cost upwards of $100, you can start with the Little Pim program for as little as $17.95 for a single DVD or download.

How does Little Pim compare to other consumer DVDs for babies and toddlers?

Little Pim is just as entertaining for babies and toddlers as any of wide array of videos currently on the market. The difference is, with Little Pim, children are also learning a foreign language while they are having fun.



Digital Downloads

How do I put the Digital Downloads on my iPhone or iPad?

Click on the links in your confirmation email to download the video files. When they have finished downloading, open up iTunes, click “file” and then click “add to library.” Select the Little Pim videos you’ve just downloaded, and they’ll be added to your library. You can now sync the videos with your iPad!

For more information, refer to our Digital Help page.

How do I download my videos from the links I received?

You can use our download links to save the videos to your computer. In Chrome, Firefox and Internet Explorer, Right click and select “Save Link As…” or “Save Target As” and select the folder you’d like to download to. In Safari, Right click and select “Download Linked File” and select the folder you’d like to download to.

*To right click on a Mac, click with two fingers on a trackpad or hold down the control key and click.

For detailed download instructions, please refer to our Digital Help page.

How long does it take to receive my download version?

It’s immediate. Once your place your final order, you’ll get your confirmation summary within a minute. The link to the download will be in the summary and you can activate it immediately.

Can I send Digital Downloads to someone as a gift?

Yes, they can be given as a gift and it’s easy. After you purchase, you will receive an order confirmation email followed by an email with links to your downloads. Just forward the download email to the person you would like to gift the downloads to, and that’s it!

What formats are the digital downloads?

They are a combination of mp4 and mv4 files – they will play on any computer using most media players. We recommend playing them in iTunes or VLC.

What sort of devices will these downloads work on?

They’ll work on an iPad, iPhone, and most Android devices.

What’s the difference between the DVD videos and the digital downloads?

Nothing! It’s the exact same videos – just in digital form instead of in DVD form. You’ll receive an email with links to your downloads, which you can then put onto your computer, tablet or smartphone.

Why am I being charged shipping for my Digital Downloads?

If you are looking at a Discovery Set, Immersion Set, or Complete Set, your order will come with additional products that ship separately, including a plush, books, or flash cards. The videos and CD download links will be emailed to you immediately following your purchase.



Using Little Pim Effectively

How many hours per week should my child watch?

Our recommendation is for babies and toddlers to watch at least two five-minute episodes two to three times a week, and for older children to watch the whole DVD. It is best to expose your child to the sounds of the foreign language as often as possible.

How can I correct mistakes my child is making?

Always model, rather than correcting. If your child makes a mistake, simply reinforce the word and show that you have understood them, then repeat the word with the correct pronunciation. You can refer to the DVD for proper pronunciation.

What can I do to help my child learn the language?

Practicing along with your child will help keep them motivated – even if you are not a native speaker of the language. Watch the DVDs together and repeat the words and phrases aloud. If you know the vocabulary, you can comment on what is happening or predict what might happen next. Speaking and interacting while watching the DVD will help engage your child and enhance their learning. You can also put labels on objects around the house or simply find and name the objects mentioned in the DVDs after each viewing.

Tell me about the Little Pim curriculum.

Little Pim is an immersion program designed to surround children in the sounds of a new language. Since the videos are theme-based, they can be watched in any order, but if you are using the lesson plans included with the Teacher’s Kit, we recommend you watch them in numerical order. The lesson plans are designed to help introduce the videos and reinforce vocabulary with playful, interactive follow-up activities that can be adapted for immersion and non-immersion classrooms.

What if I don’t speak any foreign languages?

Little Pim empowers parents and caregivers with no prior experience in a foreign language to be the language teacher. Simply watch the videos with your children, repeating the words aloud and then continue to reinforce the new words at home. Your involvement keeps your child motivated and engaged. We also recommend that you consult our Parent Guides, where you will find pronunciation tips and companion scripts.



Little Pim & Your Child

Why should I teach my child a foreign language now?

Introducing your child to a foreign language will be a fun learning experience now and a critical investment in his or her quality of life for all the years to come. Several studies prove that children are uniquely and temporarily primed to acquire up to three languages before the age of six with ease. After this early learning window the brain’s plasticity diminishes dramatically.

Additionally, scientific research shows that bilinguals, especially those who have acquired their second language before the age of six, demonstrate superior reading and writing skills, as well as advanced analytical and social skills. Economists predict that knowing a foreign language will give our children a competitive advantage in an increasingly global economy.

Will my child be confused by learning another language?

It has been scientifically proven that children are well equipped to absorb up to three different languages without any confusion between languages. In fact, research shows that bilinguals demonstrate superior reading, writing, analytical and social skills, and in fact develop greater vocabularies in their mother tongue.

Will Little Pim help my child’s early development?

There is significant scientific evidence that links early language acquisition, particularly before the age of six, with enhanced cognitive abilities. Fluency in a language is achieved through frequent exposure and interaction. With language learning products that include videos, books, music, apps, and more, the Little Pim program is an effective, interactive, and convenient way of exposing a child to a foreign language.

Why is it easier for children to learn a foreign language than for adults?

During the first years of life, the human brain is uniquely and temporarily equipped for language learning with the least effort. Infants, especially, are biologically primed to detect different sounds and nuances in foreign languages with clarity and accuracy. By six years of age this plasticity begins to diminish and then requires an increased effort in retaining new sounds or patterns not frequently heard. Check out our Research for more information about language learning in young children.

How can Little Pim appeal to such a broad age group as babies, toddlers and preschoolers?

Babies respond to the colorful imagery and gentle pace of Little Pim’s videos. Toddlers are engaged by the everyday activities shown in Little Pim’s videos and books, such as eating, drinking, playing, and napping. And preschoolers love to repeat the words in a foreign language and follow the antics of the series’ adorable main character, Little Pim the panda.

Will Little Pim appeal to children over 6?

Yes, children learning a new language at school will find Little Pim to be an effective supplement for reinforcing vocabulary and teaching pronunciation. The flash cards, especially, are a timeless, versatile teaching tool that appeal to kids of all ages.

My child does not use or pronounce words correctly. Should I correct her?

We recommend that you do not correct your child’s pronunciation. Rather, be affirming, and model the correct word or pronunciation.



Miscellaneous

How can I get Little Pim DVDs donated for a charitable cause?

Little Pim does donate products for silent auctions or fundraisers for charitable causes. For more information please reach out to info@littlepim.com.