• If you are having difficulty with a redemption code or would like to ask a question about this promotion, please fill out the form below. Please be as specific as possible and include your name, the product you tried to redeem and if possible the browser, device and OS you are using. We also encourage you to check your email, as you may of received an email from us with the download links. The subject line of the email in that case would be "Your downloads are ready". If you can't find it in your inbox or spam folder, then please let us know.